Shipping Policy

On Site Apparel LI – Legacy Collection

Thank you for ordering from the Legacy Collection by On Site Apparel LI. Because each Legacy Collection item is custom-made specifically for you, please allow time for both production and shipping.

Processing & Production Time

All Legacy Collection products are made to order using the photos, personalization, colors, and design selections submitted with your order.

Please allow approximately 5–10 business days for your order to be designed, produced, and prepared for shipment.

Processing times may be longer during holidays, tournament seasons, large team orders, or periods of high order volume.

Shipping Time

Once your order has been completed and shipped, delivery times will vary based on the shipping method and destination.

Estimated shipping times shown at checkout apply after your order has been produced and shipped.

You will receive shipping and tracking information when your order is on its way.

Please Review Your Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your:

• Name
• Street address
• Apartment or unit number, if applicable
• City, state, and ZIP code

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the package.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery delays may occur that are outside of our control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you are still unable to locate your package, please contact us and we will do our best to assist you.

Damaged or Incorrect Orders

We want every customer to be happy with their Legacy Collection order.

If your order arrives damaged, contains the wrong item, or there was an error on our part, please contact us as soon as possible at info@onsiteapparelli.com.

Please include your order number, a description of the issue, and photos when applicable so we can help resolve the problem.

Team & Large Orders

Processing and shipping times for team, family, and other large-volume orders may vary depending on the size of the order.

For team order questions, please contact us at info@onsiteapparelli.com.

Questions?

If you have any questions regarding your order or shipment, please contact:

On Site Apparel LI – Legacy Collection
Email: info@onsiteapparelli.com

We appreciate your business and thank you for choosing the Legacy Collection to turn your favorite sports moments into something you can wear and remember.